Purchase Terms

These Purchase Terms supplement our Terms of Service and describe how purchases work on Tides, including payment, shipping, refunds, and subscription refills. To the extent of any conflict, the Terms of Service control.

1. Order Process

1. You complete the Tides health assessment and select a protocol.
2. At checkout, we place an authorization hold on your payment method for the total amount shown. No money is captured at this stage.
3. A licensed clinician reviews your intake. Review typically completes within one business day.
4. If approved, we capture the authorization and your payment method is charged. Your compounds are dispensed and your order is shipped.
5. If the clinician declines or modifies your protocol, we will notify you. If declined, the authorization is voided and no charge is made. If modified, you will be asked to confirm the updated protocol before we capture payment.

2. Pricing, Taxes, and Currency

All prices are displayed in U.S. dollars. Prices shown at checkout include any applicable medication, compounding, and dispensing fees, but may not include state or local sales taxes or shipping, which will be shown before you confirm your order. Prices are subject to change, but the price applicable to your order is the price shown at the time you place it.

3. Shipping

Shipping is available only within the United States and only to states in which our clinicians are licensed (currently Arizona, California, Illinois, Texas, Florida, Tennessee, and Nevada). You are responsible for providing a valid, complete shipping address where someone 18 or older can receive the package.

Most orders ship within two business days of clinician approval. Delivery times depend on the carrier and your location. Tracking information will be provided by email.

4. Risk of Loss; Damaged or Lost Shipments

Risk of loss passes to you upon delivery to the carrier. However, in the event your shipment is lost in transit or arrives damaged, contact support at support@gettides.com within 7 days of the expected delivery date (for lost shipments) or within 48 hours of delivery (for visibly damaged shipments), and we will investigate and, where appropriate, arrange a replacement at no charge to you.

5. Returns and Refunds

Because prescribed medications cannot be restocked or reused, the following policy applies:

• Before clinician approval: if your order is cancelled by you or declined by the clinician, the authorization is released and no charge is made.
• After clinician approval: once a clinician approves your protocol and the pharmacy dispenses your medication, the order is non-refundable. This applies whether or not you decide not to begin treatment after receipt. Damaged or lost shipments are covered under Section 4 above.
• Adverse reactions: if you experience an adverse reaction, contact your clinician immediately through the patient portal. In addition to any clinical response, we will review each situation individually; a clinically indicated pause or modification of your protocol does not itself entitle you to a refund of medication already dispensed, but may entitle you to adjustments for any undelivered portion of a subscription.

6. Continuity Refills (Optional Subscription)

Continuity refills are optional and must be explicitly enabled by you. When you enable continuity:

• We will charge the payment method on file and ship your next supply at the interval you selected until you cancel.
• You may cancel continuity at any time by logging into your account, and there is no cancellation fee.
• Cancellations take effect for the next scheduled shipment if made at least 3 days before that shipment's scheduled processing date. Shipments already in process cannot be cancelled.
• Your clinician may pause or modify refills for safety or medical reasons.

7. Product Information

Compound descriptions, dosing windows, and educational content on our website are for general informational purposes and do not replace your clinician's specific directions. If there is any conflict between information on the marketing site and the instructions that accompany your prescription, follow the instructions that came with your prescription and contact your clinician with any questions.

8. Promotions and Discounts

Promotional codes, referral credits, and discounts may be offered from time to time. Each has its own terms, expiration, and eligibility restrictions as disclosed at the time of the offer. Promotional pricing is not retroactive and cannot be combined unless expressly stated.

9. Modifications

We may update these Purchase Terms from time to time. The effective date above reflects the current version. Changes will apply to orders placed after the effective date.

10. Contact

Tides — Support
Email: support@gettides.com