Temperature-controlled shipping when required. Discreet packaging. Signature required.
For shipment notifications and clinician messages only.
Payment handoff
Secure payment on the next step.
On the next step you'll enter your card on our secure checkout. Your card is authorized but not charged; we only capture payment after Dr. Rachel approves your protocol. If she declines, the authorization is released and you're never charged.
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Authorization, not capture. The hold typically appears on your statement as "TIDES PENDING" and releases within 7 days if your order isn't approved.
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Card details stay with our payment processor. Tides never sees or stores your full card number. Payment data is handled in a PCI-compliant environment.
Clinical intake
Tell Dr. Rachel about you.
Dr. Rachel reads every answer personally before approving any protocol. Your information is HIPAA-protected and never shared.
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Honest answers protect you. Dr. Rachel uses this to determine which compounds are safe for your specific situation.
Acknowledgments
A few things to confirm.
These are standard for telemedicine. Read each one and check to confirm.
Payment authorization, not charge. I understand my payment is authorized but not captured until Dr. Rachel approves my protocol. If declined, the authorization is released within 7 days and I am not charged.
Clinical discretion. I understand my order may not be approved if Dr. Rachel determines a compound or protocol isn't appropriate for my specific situation.
Telemedicine consent. I consent to telemedicine treatment as outlined in the Terms of Service. I understand I will not have an in-person clinic visit.
Honest information. I confirm that the information provided in my intake is accurate and complete to the best of my knowledge.
Submitted to Dr. Rachel.
Your intake is in the clinical queue. Dr. Rachel responds personally, typically within one business day.
Reference numberTIDES-000000
Clinician responseTypically within one business day
Email confirmationyou@email.com
Authorization total$0
Next: Dr. Rachel reviews your intake personally. If approved, your card is charged and your prescription is sent to our compounding partner the same day, you'll receive your order in 7-10 business days. If declined, the authorization is released and no charge is captured.
Once your prescription begins compounding, the order cannot be cancelled or refunded. If you have any concerns or need to update information, contact us before Dr. Rachel completes her review.
